“Just wanted to let you know what a great team you have there. I had a problem with an account balance last week and the people that worked on my problem would not give up. I wanted to let you know that everyone went above and beyond to take care of me. They always do. I am glad to be associated with such a great team.” – Wayne Griffin, Billing Manager, City of Mt. Juliet, Tennessee

Come Work With Us


Software Solutions is a 100% employee-owned corporation. Join us and experience the difference that employee-ownership can bring to your career and your future!

Software Solutions regularly seeks individuals with a passion for accountancy, customer service, project management, computer science, MIS, analytics, marketing and/or communications to fill the following positions:

  • Quality Assurance/Software Engineer
  • Implementation Consultant
  • Application Software Support Representative
  • Web Application Developer

Customer Service Representative III/Payroll Specialist

Job summary       

Our Customer Service Representatives provide telephone, web or email consultation and support of Software Solutions’ suite of applications and ancillary functions associated with operations of software by customers. Each CSR is required to record all communication through calls or emails in the call tracking system and follow up with customers and internal personnel on open issues.  Support tickets are required to be completed to meet support contract requirements and company goals set by the Board of Directors and Management team. 

This open position has a payroll focus. The successful candidate will have support experience in the area of payroll processing, payroll recordkeeping, deduction processing and reporting. Knowledge of federal wage and tax laws is a plus. Knowledge of Ohio state wage, tax, and government pension laws is also a plus.

Summary of essential job functions

  • Provide support without supervision.
  • Support at least three major applications. (3 Minor apps. = 1 Major app.)
  • Achieve “Meets Expectations” or above on annual evaluation.
  • Provide support training via web applications or at customer site.
  • Provide testing as a subject matter expert on programs before release to customers.
  • Implement new software components such as handheld interfaces, positive pay setup, ACH setup, and change requests.
  • Prepare and present classes and take notes at the User Group Conference.
  • Provide content for the SSI Academy and Knowledge Base.
  • Cross train and act as a subject matter expert for internal employees on supported applications.
  • Provide assistance to product management as a subject matter expert as needed.

Resolve incoming support calls

  • Answer incoming customer calls, based on support level through the support line.
  • Log all calls in the customer call tracking system include detailed information such as the problem, communication with the customer and development staff and problem resolution.
  • Gather all necessary information required to resolve customer problems.
  • Ensure all appropriate service level requirements are met for both response and resolution time
  • Minimize the total number of calls to development and management.

Analyze incoming call data

  • Investigate customer issues with the customer and duplicate the issue on SSI test data as necessary.
  • Recommend changes in programs, procedures or documentation that will eliminate repetitive calls.
  • Record any bugs or flaws and appropriate detail in the Test Track Pro system.
  • Contribute tips hints and ideas for the Software Solutions User Group Conference.
  • Recognize patterns or trends with incoming calls and react accordingly.

Miscellaneous duties and projects

  • Complete all time sheets and submit in accordance with company policy.
  • Provide backup training and onsite assistance to customers on an as needed basis.
  • Complete Customer Service Request forms on all customer visits, ensure customer receives a copy.
  • Complete expense reports weekly as needed.

Minimum requirements

2 year degree or higher in accounting, finance or related field or 5-7 years of support experience in the area of payroll processing, payroll recordkeeping, deduction processing and reporting. Knowledge of federal wage and tax laws is a plus. Knowledge of Ohio state wage, tax, and government pension laws is a plus.

Experience Required

Minimum five years of experience in a help desk support or training role at a business software provider. Ability to enter customer information into call tracking system.  Experience working at a government entity is a plus.

Abilities required

Reading, English, computer literacy, ability to enter customer information into call tracking system, above average communications skills, good organizational skills, technical skill, the ability work in a group or on your own, the ability to work without supervision, and level headedness.

Cognitive or Mental Requirements of the Job: Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, good judgment, reading, memorizing, social skills, speaking, stress control, writing.

Network Specialist II



 Job summary
The Network Specialist II will support our growing customer base with hardware and software issues, support our in-house network, and complete hardware builds for implementation at customer sites.

Summary of essential job functions
• Remote support — Support customers over the phone with business operating systems, a variety of LAN/WAN networking equipment, printers, and various hardware issues. Also supports Microsoft Server, Microsoft SQL, MS Remote Desktop Services, Backup Exec, VMware, Cisco, Anti-malware, and other third party software and hardware as required.
• Onsite installation on new hardware including PC’s, printers, servers, and various hardware and software peripherals.
• Troubleshoot technical issues.
• Identifies problems quickly and solves the problem effectively and efficiently.
• Helps consult on complicated client hardware and network configurations.
• Effectively deal with a wide range of people on the phone, in person, and other methods.

Qualifications and Experience
• Minimum 5 years’ experience in Help Desk/ computer Systems Desktop Support.
Microsoft Server Certification required
• Must have solid understanding of Microsoft networking, TCP/IP, PC and server hardware, LAN/WAN, and MS Active Directory Services.
• Must have excellent interpersonal, communication, customer care, and multitasking skills.
• Must be able to lift at least 60lbs and be able to squat, kneel, and climb ladders.
• Must have a valid driver’s license, be able to travel, and have access to a vehicle during work hours.

Abilities required

Reading, English, computer literacy, ability to enter customer information into call tracking system, above average communications skills, good organizational skills, technical skill, the ability work in a group or on your own, the ability to work without supervision, and level headedness.

Cognitive or Mental Requirements of the Job: Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, good judgment, reading, memorizing, social skills, speaking, stress control, writing.

Software Solutions provides excellent benefits, including Employee Stock Ownership,
Health, Dental, Life Insurance, Short and Long Term Disability, PTO, 401(k), and Anniversary Bonus.   

To Apply: Send Resume to hr@mysoftwaresolutions.com

Make sure to indicate which open position you are applying for in your email subject.


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Software Solutions is an Equal Opportunity Employer.

This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.