Bartholomew County, Indiana
“Software Solutions did an exceptional job of visiting our office, understanding our unique Indiana requirements and then addressing every one of them to our satisfaction.”
– Barb Hackman, Auditor, Bartholomew County, Indiana
Barb Hackman, Auditor for Bartholomew County, Indiana is a 30-year veteran of this county’s government. She and her staff who were well versed in Software Solutions for accounting, payroll and budgeting, have been customers for over 10 years. In 2012, Software Solutions approached Barb about their new Visual Intelligence Portfolio (VIP) Software. “We’ve been happy with Software Solutions for years so when we saw the new product we were excited about the opportunity to upgrade our technology,” states Barb. “There are particular checks and balances, as well as on-going legislative regulations which must be constantly updated to meet the State Gateway financial system in Indiana. In Indiana The State Board of Accounts is very involved at the local level with the requirements we must adhere to. Software Solutions did an exceptional job of visiting our office, understanding our unique Indiana requirements and then addressing every one of them to our satisfaction.
Barb’s enthusiasm for the VIP Software was transmitted to her team members when they attended Software Solution’s user conferences and by training with Software Solutions. “Software Solutions took the time to work with us closely and create a sandbox of information.
“With the VIP software from Software Solutions, we have improved workflow & time management and nearly gone paperless.”
The sandbox was a practice area where our staff could learn the new software and become comfortable with the software without any concern of making mistakes in our live system. We had one employee who really took on the challenge in the sandbox,” remarks Barb. “Once she felt comfortable with the way the software worked, and experienced all of the things it could do, she was the best ambassador for the rest of the team; they followed her lead.”
Bartholomew County continues to see efficiency improvements with their VIP software. “I can’t say enough about the benefit of our staff attending the Software Solutions conferences,” adds Barb. “Our staff were exposed to how others really use and do things with the VIP software. The claims processing through electronic workflow in VIP is wonderful. It eliminated the paper shuffling. Paper can get lost and hard to track throughout an organization our size. The new process allows staff and department heads from throughout the county log on to the software and see exactly what’s happening without having to call or come see us. We are also impressed with the way VIP reduces the chance of system fraud. The old system was vulnerable for fraud with credit cards and the sign-off processes. No more. We can view all of the documentation, verify the expenditure and know when the fiscal officer has approved. It’s seamless to redirect a claim that has an incorrect figure – very easy!
The Auditor’s office also uses VIP’s web-based capability and remotely accesses their system in order to keep projects on-track even when they are out of the office.
“…I would wholeheartedly endorse Software Solutions. They are wonderful. When we call with questions or issues, they respond quickly. The software is easy and saves us time and money.”
“We encourage other Indiana counties to consider Software Solutions’ VIP product,” states Barb. “Even to the point that other counties or cities are welcome at our offices for a demonstration. There are other software companies that are popular in Indiana, but I would wholeheartedly endorse Software Solutions. They are wonderful. When we call with questions or issues, they respond quickly. The software is easy and saves us time and money. Software Solutions visits us and really wants to know what they can do to make their product better. They have been great updating our software to meet the requirements Indiana legislature dictates.