Georgetown Municipal Water and Sewer Service, Kentucky


“The ability to go to any period and print reports means we no longer have stacks of paper to be filed.” – Robert Wilhite CMC, MMC, Georgetown, Kentucky


GMWSSGeorgetown Municipal Water and Sewer Service has a customer base of 12,000 and serves both residential and commercial clients in this progressive Kentucky city.

In order to stay progressive, Robert Wilhite, General Manager of GMWSS knew that simply replacing their aging client server technology was not enough. “We wanted to be able to retrieve, re-process and archive reports from a prior period, be able to work in multiple accounting or payroll periods, have unlimited billing codes or payroll deductions. We were looking to reduce steps in processes and become as efficient as possible.”


“…training new employees is easier. The system is more intuitive and has a tremendous amount of information available from one screen.”


Software Solutions’ Visual Intelligence Portfolio Payroll product featuring A3-Anytime Anywhere Availability technology was the solution to the Municipality’s challenges. VIP incorporates unique intelligent data grids which allows the user to format their reports using data fields of their choice. Also built-in is the ability to change their data view on the fly as often as desired. The output is rendered immediately on-screen in the form of a Data Grid for review and analysis. Report printing has nearly become obsolete. Wilhite states, “The active links allow us to drill down and through to every associated record, making fact finding and problem solving much faster and more accurate.”

VIP incorporates a powerful workflow which integrates email notifications thus accelerating decision making throughout the organization, decreasing the need for paper and increasing the process speed.

Additionally, multiple fiscal periods can be open simultaneously and transactions can be entered into past and future periods as needed.


“Software Solutions has been great with our training, very hands-on. ….they have made payroll a walk in the park! We would definitely go with VIP again.”


“Processing is simpler and faster. We were impressed with VIP Payroll. The payroll process is almost entirely accomplished from one menu item. We like how the system calculates and creates a posting for the matching FICA, Medicare and retirement. The data grids are proving useful in retrieving the data we need for reporting, as we become more familiar with them,” states Wilhite.

GMWSS is impressed by the ease of training new employees on the system. Wilhite says, “We have found that training new employees is easier. The system is more intuitive and has a tremendous amount of information available from one screen. The ability to go to any period and print reports means we no longer have stacks of paper to file at the end of every cycle.”

Vickie Dunn, Payroll Manager at GMWSS is the other half of the team that uses the VIP Payroll software. “Software Solutions has been great with our training, very hands-on,” she states. “If we call with an issue, Software Solutions walks us through it until the problem is solved. They have made payroll a walk in the park! We would definitely go with VIP again and are looking forward to adding the VIP Accounting module. GMWSS has a 10-year relationship with Software Solutions. We particularly enjoy their Fall User Conference – we get to meet the team and stay informed of any updates.”