Warren-Trumbull Public Library, Ohio


“Learning the new system was not a big deal. The VIP software is intuitive and easy to use.” – Jim Wilkins, Director, Warren-Trumbull Public Library


WarrenTrumbullThe Warren-Trumbull Public Library used their old Finance and Payroll system for nearly 20 years, until 2012 when it started giving them problems. “We were unable to get technical support,” reports Jim Wilkins, Library Director. “That is the number one reason we started looking for a new software provider for our Finance and Payroll systems.”


“When we call Software Solutions, we get a call back immediately and solid support for our technical needs.”


After researching their options and asking other institutions for recommendations, Warren-Trumbull went with Software Solutions’ VIP products. “What a difference in the customer service,” explains Wilkins. “When we call Software Solutions, we get a call back immediately and solid support for our technical needs.”

The conversion process took about a month. “It would have taken less time, but the old system really gave us some problems,” states Wilkins. “However, there was no need to contact the old vendor – Software Solutions figured everything out. We didn’t need to enter any data manually – and we used 3 years of past data to populate the new software. The process was fairly seamless.”

The Warren-Trumbull staff had no hesitations converting to an entirely new system. “The old software had so many un-fixable problems that everyone was looking forward to using Software Solutions’ system.” Learning the new software didn’t pose much of a challenge, either. “Training on VIP Finance and Payroll was not a big deal, it’s very intuitive software and very easy to use,” comments Wilkins. “Everyone was ready for it. I’d make the switch again in a moment.”


“…before the VIP system, there were 3 of us doing this work. We had one member retire since the installation, and we have no need to replace that position.”


Wilkins has a number of favorite features with the new software system. “Ease of use, first and foremost,” he states. “Also, the reporting features are very customizable and efficient. Then there is the ability to start a new year without having to close out the previous year. To give you a better understanding of the efficiency factor, before the VIP system, there were 3 of us doing this work. We had one member retire since the installation, and we have no need to replace that position. We are also able to access the system remotely, and that is a great time saving feature.”

There is one thing Wilkins would do differently. “We had a choice to use offsite hosting through Software Solutions, and we decided to remain with our onsite hosting. I would go offsite next time,” Wilkins admits.

The next step for Warren-Trumbull is a system upgrade to include requisitions. “With that capability, we can eliminate a lot of paper shuffling, and speed up the process,” states Wilkins. “If someone asked me about changing their software, I would highly recommend Software Solutions’ products and people. It’s expandable, versatile and well worth it. The overall product and support is excellent, and we are very happy with it.”