Personal Attention

How else would you describe support that gets a customer satisfaction rating of 98 percent?  The Aberdeen Group states that companies whose customers give them a 92 percent satisfaction rating represent the top 20 percent of all companies, dubbing them Best in Class.  We're very proud of being considered Best in Class, but that hasn't stopped us from improving our customer ratings every year for 11 straight years.  It's our strength, and we know it.

Percentage of customers who rated service as meets or exceeds their expectations (3,4,5 ratings):

How our clients rate us in independent surveys:

Ratings and customer comments aside, problem resolution times are what it's all about. As seen in the graph above, 92% of all calls, regardless of complexity, are completely resolved within 8 hours.  Even 90% of potentially complicated networking issues are resolved in 8 hours or less.

The employee owners at Software Solutions take great pride in their ability to serve you and the level of success they've achieved to that end.  While they shy away from saying they're Best in Class, they will tell you that they do the very best they can every time they serve you.  Personal Attention - It's our tag line.  It's what we do and how we do it.