Software Solutions Professional Services Team Provides Essential Training and Consultation

April 17, 2020 / 

Many customers are taking advantage of the many professional service offerings provided by the highly skilled staff of Software Solutions. These services include, but are not limited to:

  • Audit assistance consulting
  • Auditor/Treasurer balancing
  • Custom documentation of your key processes
  • Best practices consulting
  • Automating repetitive manual practices
  • New staff training
  • Writing rules and regulations
  • Website design and hosting
  • Bank reconciliation assistance

Our team’s job is to make you look good!

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VIP Web Portal Installed in More Than 80 Utility Agencies

February 21, 2020 / 

Software Solutions now has more than 80 customers utilizing our VIP Web Portal for online payments. The Portal is now used by over 500,000 end customers to access to their utility bill, pay online, pay by text and receive email or text notifications on their account. The VIP Web Portal provides anytime, anywhere access 24 hours a day, increasing efficiency both at the Utility Billing Office and the customers they serve.

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VIP Employee Portal Launches to Rave Reviews

October 18, 2019 / 

Software Solutions recently introduced our new Employee Portal Application which allows employees to access time off balances, pay stubs, W2’s from any computer or smart device. The product is securely hosted by Amazon Web Services. Recent implementors of the the Portal include Ashland, Ohio, Massillon, Ohio and Norton, Ohio.

Ransomware Attacks On The Rise

“Last year in 2016, ransomware attacks grew at a blistering pace. In total, SonicWall reports 638 million. That’s more than 167 times the number of attacks in 2015.  Beyond the staggering volume of the attacks, there’s the huge sums of money that individuals and organizations paid to (hopefully) get their files decrypted. Though it’s difficult to give a truly accurate total — not everyone hit by ransomware is keen to talk about such incidents — SonicWall’s report estimates that around $209 million in ransoms were paid in the first quarter of 2016 alone.  Here’s another alarming note from the report: less than half of victims who were attacked were able to fully recover their data. That indicates a couple of things. One is that you can’t always rely on ransomware to fully restore your files. The other is that it’s critically important to make sure that you have a bulletproof backup plan that’s actually backing up your files properly and storing them somewhere safe.”   (Forbes 2/7/17)
If you’ve not been in full hibernation this winter you’ve probably heard about ransomware attacks taking place on computer networks around the globe. Software Solutions is aware of at least 4 of our customers being hit by these ransomware attacks. Some critical things you need to do to protect yourself include a good antivirus solution and firewall as well as an off-site backup solution.

“Adding the on-line backup was the best money I ever spent with Software Solutions.” 

You run millions of dollars through your SSI Software applications. Don’t put yourself at risk; protect yourself the best you can! One customer hit by an attack commented. “Adding the Cloud Backup was the best money I ever spent with Software Solutions.” Additional information about our online backup solution can be found here. CloudBackup_Brochure.pdf.

VIP Analytics

May 30, 2017 / 

VIP Analytics is a budgeting, forecasting, analysis and reporting tool that provides real-time and instant information to all managers. Approximately 50 users recently attended VIP Analytics seminar and they were wowed with the reporting features of this multi-functional and highly visual software. The new Visual Excel Designer was introduced allowing for virtually unlimited reporting capabilities.

With the ability to integrate to almost all ERP solutions, see and utilize your data like never before.

Exciting News for Software Solutions Utility Billing Customers

May 22, 2017 / 

As Software Solutions continues to roll out VIP Utility Billing, we continue to add new features and functionality:

  • The VIP Web Portal is a robust eBilling and credit card payment solution that provides customer self-service and improved communications between Utility Billing offices and their customers. Customers are provided many ways to pay including via the web, phone call or text.
  • Software Solutions has teamed with a GIS partner to allow for mobile work orders to integrate to ESRI’s Workforce solution. This project also includes advanced GIS integration to utility infrastructure, putting pertinent information in the hands of field staff.

Software Solutions Online Support Site is Launched

May 15, 2017 / 

Software Solutions has a new online Support Center. Customers may log in to create a support ticket and see exclusive content in the form of SSI Academy courses, Knowledge Base articles, checklists and other documentation.

The SSI Academy offers many training videos and training documentation to assist our users with optimizing their use of VIP and EGOV software applications.

Other features of the Support Center include a calendar of upcoming events and the ability to register for webinars and conferences.

VIP Web Portal Electronic Bill Presentment and Payment System

January 26, 2017 / 
Software Solutions VIP Web Portal is now live at over 10 sites with more than 10 installations in process. Many more customers are getting in line for this extremely feature-rich, yet low cost, solution. The Portal accepts all major payment types and provides self-service functionality to provide you with improved customer satisfaction. This integrated solutions for ebills, text, web and mobile payments and communication to your customers has the industry’s highest level of data security. Please contact the Sales Department for additional information and to schedule a demonstration:

VIP Utility Billing is Live in Multiple Locations

January 26, 2017 / 
The City of Clayton, Ohio and the Village of Middlefield, OH join those customers already live on VIP Utility Billing. We are excited to offer this cutting-edge technology for utility billing that features customer self service through eBilling, Text Notifications, IVR and all forms of electronic payments saving the billers money and creating convenience for the customer. If you have not seen a demonstration of this feature-rich and user-friendly software, please contact the Sales Department at (more…)