City of Butler, Indiana
“Our old software was so slow, it was faster to find the answer in the paper file than in the software.” – Angela Eck, Clerk-Treasurer, Butler, Indiana
When Butler Indiana’s Clerk-Treasurer asked their software provider to improve the speed of their utility billing software and their answer was ‘nothing can be done’, Angela Eck knew it was time to find another provider. “And we were their oldest utility billing client!” states Eck. “I am not exaggerating – it was faster to look up information from the paper file than to try and retrieve it in the old software.”
Luckily for Angela, Butler City’s superintendent had recently spoke to a Software Solutions’ representative at a regional trade show and spoke about the issues the city was having with their current vendor. As a result of that meeting, Butler made the switch to Software Solutions Visual Intelligence Portfolio (VIP) Software.
“I highly recommend Software Solutions….their response time is very quick, they provide timely solutions, they are easy to work with and pay close attention to our needs.”
“My assistant and I were excited about making the switch to Software Solutions,” continues Eck. “They provided us with a timeline and training. We followed these and everything went smoothly. The training and implementation staff we worked with were very friendly and knowledgeable. They were always there to help if we had any questions during the process. We didn’t need to contact the old provider for any information in our old system. However, I did enter one year’s worth of data manually because I had trust issues with the old software and I didn’t want to convert bad data into the new system. We made the switch mid-year, which was not ideal, but it had to be done and we were happy with the result.”
The department found the new software easy to use, understand and work with. “Payroll is much simpler than it used to be,” states Eck. “Utility billing is faster and the reports are so nice – I am able to generate the exact data that I want. The speed is the key. With the Intelligent Data Grids in VIP, I can have that data in any format I desire, and I can review it in Excel if I want to. When we have questions, Software Solutions’ response is immediate and on point. Change almost always ends up being good. With Software Solutions, they provided a step-by-step solution, so it was an easy transition. The support we get from Software Solutions is great, they are friendly and quick to respond when we have questions.”
“Many other products we considered that are used in Indiana are several steps below Software Solutions’ VIP product.”
Eck would encourage other Indiana government offices to explore Software Solutions’ products. “Their software is very up-to-date,” states Eck. “Many software providers in Indiana offer older technology. The VIP product utilizes state of the art technology being a Web Browser based product and utilizes Microsoft SQL Database System allowing us to use the tools of a mainstream technical system. Many other products we considered that are used in Indiana are several steps below Software Solutions’ VIP product.”
In the future, Eck will continue to further utilize the VIP Software for better budget analysis and is looking forward to even doing more with the VIP Software including integrating it with their GIS system so that double entry will be a thing of the past.
“I highly recommend Software Solutions,” concludes Eck. “Their response time is very quick, they provide timely solutions, they are easy to work with and pay close attention to our needs as an Indiana customer and our requirements to The State Board of Accounts.”