VIP Workflows Module for Utility Billing

June 20, 2018
Lebanon, Ohio -

The VIP Workflows Module for Utility Billing allows for tighter controls within the Utility Billing office.

The Ohio Auditor of State’s office has linked 20 of the 77 instances of missing payments in the past decade to utility transactions. This type of theft is most commonly committed by cashier-level employees who deal directly with customers over the counter. In some situations, thousands of dollars can pass through the hands of one of these employees on any given day, creating the opportunity for theft.

“The nature of these jobs requires some employees to confront temptation on a daily basis,” Auditor Yost said. “Weak oversight can help turn temptation into intent, so the obvious solution is to nip this in the bud with solid internal controls.”

Most employees on the fiscal side of operations are honest, hard-working individuals. However, a small percentage of deceitful workers have exploited this process for their own benefit. They succeed temporarily because of their access to the system and knowledge of its inner workings – but also because no one is watching.

VIP Workflows allows for more oversight in key areas where controls can be put in place electronically to allow for multiple staff members to review a change for;

  1. Bill Adjustments
  2. Payment Plans
  3. Extensions
  4. Credit Memos for accounts.


For more information on products and services offered by Software Solutions, please contact Karen Steele at or 800-686-9578, Ext. 444