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Customer Support

Top-rated customer service for local government software

Our certified Customer Service Professionals are dedicated to providing a level of service that is unmatched by anyone in the industry.

We know your business.

Our team includes many who have decades of real-world experience working in the public sector, so we have a deep understanding and appreciation of the challenges you face every day.

The support at Software Solutions is fantastic. I get very good response and service from everyone at SSI, friendly and efficient!
Marty Snavely
Chief Deputy Auditor, Licking County OH

We are accurate and efficient.

Together, we will work to leverage our products, tools, and resources so that you can spend your days doing productive and meaningful work.

The software is everything I hoped for, but the support staff has gone above and beyond my expectations. Great job!
James Smith
Finance Director, City of Euclid, OH

You are important.

We use a state-of-the-art call tracking system to ensure that every request for service is recorded and routed to the appropriate resource so that you get the specialized service you need, when you need it.

I love VIP and the staff at Software Solutions are always helpful and willing to walk me through new scenarios if necessary.
Dylan Markins
Fiscal Officer, Portsmouth Public Library

Your time is precious.

Many of our support calls are resolved in under 2 hours. The majority of tickets are solved same day.

Tell whoever is doing your hiring that they are doing a wonderful job. Everyone there is so nice and very helpful. Keep up the good work and know that your efforts are appreciated.
John Elam
Finance Director, City of Ironton, OH

We are a part of your team.

As an extension of your core team, we are your first call when you need ideas, instructions, or just some encouragement to go outside your comfort zone and try something new.

The best part of working with SSI is that everyone truly cares about the customers and wants to do as much as they can to better the product to help make the user’s experience as good as possible.
Chris Kline
Chief Deputy Auditor, Lawrence County, OH

Our customers refer us.

We asked our customers to rank us on resolution times, product knowledge, attitude and professionalism, communication, and more. Our 99% customer satisfaction score is a testament to the dedication we have to helping our customers thrive.

I love the support team. They’re very patient and they’re very easy to talk to.
Jared Halm
Ross County, OH

Your Success is Our Success

It’s not just a buzz phrase with us, it’s how we roll. Our reputation is built on the promise of providing world-class support, and we don’t take that responsibility lightly. You know what great customer service feels like; you’ll find it at Software Solutions, and when you do, you’ll never want to leave.

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