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Flexible ERP

with Beavercreek Township, Ohio

 

 

Customer

Beavercreek Township logo

Population

58,607

SSI Modules Implemented

VIP Accounting
VIP Budgeting & Analytics
VIP Payroll
VIP Cloud

Challenge

Beavercreek Township had been relying on UAN for years, but the system had become more of a burden than a tool. The per-person licensing model made it expensive to maintain, and department staff couldn’t access information directly, which slowed down operations. Reporting was limited, integrations were nonexistent, and workflows that should have taken minutes stretched into hours. Month-end reporting lagged, and by the time Finance Director Teri Molden arrived, reconciliations were already several months behind.

Inside the system, the team dealt with:

  • limited or no advanced reporting

  • manual workarounds for payroll and timekeeping

  • slow, siloed communication between departments

  • inefficient onboarding and cross-training

  • no flexibility for employee updates such as address changes, medical adjustments, or direct-deposit updates

New team members often had to “figure out” how UAN worked on their own, which made training inconsistent and contributed to backlogs.

Goal

The Township knew they needed a modern, user-friendly platform that supported the entire finance and payroll ecosystem. Their goals focused on improving efficiency, accuracy, and departmental access while freeing staff to work more independently.

They set out to find software that would:

  • provide intuitive navigation for new and experienced staff

  • give every department quicker access to real-time financial data

  • streamline payroll, benefits, and tax updates

  • reduce reliance on third parties for basic employee changes

  • support paperless operations

  • offer flexible, customizable reporting

  • create a smoother onboarding and training experience

  • and, importantly, come with responsive, knowledgeable support

For the Township, the ideal system needed to match the pace and complexity of their growing township.

Solution

VIP delivered exactly what Beavercreek Township was looking for. Teri was already familiar with the software from her time at Greene County, so when she joined Beavercreek and discovered VIP was in place, she jumped in immediately. Within a short window, she caught up on months of reconciliations because the system was intuitive, organized, and designed with local government workflows in mind.

Tori, the Payroll Specialist, who stepped into payroll with almost no experience in VIP, found the learning curve surprisingly comfortable. She quickly realized how easy it was to customize grids, sort data, and make real-time adjustments for direct deposit, benefits, and tax changes. Instead of waiting weeks for third-party processors to catch up, she could make updates instantly—a major improvement to both accuracy and employee satisfaction.

Nichole, who manages AP/AR, experienced similar benefits. VIP gave her the freedom to work paperlessly, search quickly, and train new hires without extensive prep. She described the system as incredibly user-friendly and appreciated that she could self-teach many features because the design simply made sense.

The unexpected—and universally praised—win was SSI’s customer support. Every time the Township called, they reached a real person. Questions were answered quickly. Solutions were clear. And the same knowledgeable team members Teri had worked with at Greene County were still there helping customers years later. As Tori put it, “It’s never an SSI issue. It’s always a me issue that they help me solve.”

Over time, the improvements grew into measurable success. With VIP’s flexible tools, accurate reporting, and dependable workflows, the Township strengthened its financial operations. And ultimately earned its first Auditor of State Award for Financial Reporting in 2022.

Beavercreek Township’s experience shows what happens when a local government moves from rigid, outdated software to a system built for the real world of finance and payroll. With VIP, their team works faster, trains easier, reports more accurately, and operates with confidence. And they are supported by customer service they describe as “top-notch” and “amazing.”

Beavercreek Township Auditor of State Award

 

“When you call VIP support, you always reach a person and you always get an answer very quickly.”
Teri Molden
Finance Director, Beavercreek Township
“When I stepped into the payroll position, I really had no knowledge of how to use the software, but it was so user-friendly. It was really easy to pick up.”
Tori K.
Payroll Specialist, Beavercreek Township
“I feel like you can do anything in the software. It covers all bases. It's very user-friendly. You can customize it. You can find pretty much whatever you need in there.”
Nichole M.
AR/AP Specialist, Breavercreek Township

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