Software Solutions is honored to join the MultiSpeak® community of interoperable standards. Software Solutions, Inc. is a national, employee-owned company that offers web-based Enterprise Resource Planning (ERP) software, including complete billing, accounting, and payroll solutions. Software Solutions was founded in 1978 and specializes in serving counties, cities, villages, townships, libraries, and water companies as a single source for installing hardware and software and providing software support. Software Solutions ERP solutions are found in over 400 locations in many states including Ohio, Indiana, Tennessee, Kentucky, and Pennsylvania.
The VIP Utility Billing software has been very popular in the marketplace. Projects recently approved include the Village of Coldwater, Jefferson Water & Sewer, Georgetown Municipal Water & Sewer, Brown County Rural Water and Madison County Sanitary Sewer. The many user-friendly features of the software will streamline processing and improve their customer service. The VIP UB version offers such capabilities as automated workflows, mobile work orders in conjunction with ESRI and customer engagement tools with the web portal.
The list of utility billers now taking advantage of the many features offered in on VIP Web Portal now includes the City of Ashtabula, Springfield Water & Sewer (KY), the City of Sandusky, the City of Van Wert, the City of Delta and Buckeye Water.
Software Solutions now has over 50 utility billing customers utilizing our VIP Web Portal for online payments. This provides over 300,000 of their customers with internet access to their utility bill, paying online, paying by text, and signing up for notifications to be sent via email or text.
Software Solutions’ welcomes Marion County to our VIP Suite. They are moving forward with the VIP Suite as their existing software no longer meets the needs of the County.
The Suite ordered includes: VIP Accounting, Treasurer, Payroll, Departmental Purchasing, Analytics and Employee Information Services.
Software Solutions serves 21 county auditors in the State of Ohio and is the most widely used solution in the State.
The VIP Workflows Module for Utility Billing allows for tighter controls within the Utility Billing office.
The Ohio Auditor of State’s office has linked 20 of the 77 instances of missing payments in the past decade to utility transactions. This type of theft is most commonly committed by cashier-level employees who deal directly with customers over the counter. In some situations, thousands of dollars can pass through the hands of one of these employees on any given day, creating the opportunity for theft.
“The nature of these jobs requires some employees to confront temptation on a daily basis,” Auditor Yost said. “Weak oversight can help turn temptation into intent, so the obvious solution is to nip this in the bud with solid internal controls.”
Most employees on the fiscal side of operations are honest, hard-working individuals. However, a small percentage of deceitful workers have exploited this process for their own benefit. They succeed temporarily because of their access to the system and knowledge of its inner workings – but also because no one is watching.
VIP Workflows allows for more oversight in key areas where controls can be put in place electronically to allow for multiple staff members to review a change for;
- Bill Adjustments
- Payment Plans
- Credit Memos for accounts.
For more information on products and services offered by Software Solutions, please contact Karen Steele at ksteele@MySoftwareSolutions.com or 800-686-9578, Ext. 444
Integrates with Software Solutions eGov or VIP software
With ESRI Workforce integration, multiple data collection applications are available
Create work orders in the field or in the office
Respond to work orders on mobile devices
Supported by iOS and Android devices
If you would like more information or to see a free demonstration, please call Karen Steele at (800) 686-9578 Ext. 444 or email firstname.lastname@example.org.
Many customers are taking advantage of the many Professional Services offered by Software Solutions. These services include, but are not limited to:
- Audit assistance consulting
- Auditor Treasurer balancing
- Custom documentation of your processes of key personnel
- Best Practices consulting
- Automating repetitive manual practices
- New staff training
- Writing Rules and Regulations
- Website Design and Hosting
- Bank reconciliation assistance
Please contact Karen Steele to discuss your unique goals and determine how Software Solutions can assist with achieving them. Our team’s job is to make you look good!