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You Bill It,
VIP Can Handle It

Your utility collection office requires a solution that is flexible and easy to use in order to provide outstanding service to your customers. 

Used at agencies of all shapes and sizes, our VIP Utility Billing platform is flexible enough to handle even the most complex bill calculations and rate structures. It provides drill-down capabilities on accounts and bills associated with a single customer or landlord.

Display

VIP Web Portal

• Customers manage their accounts via online bill presentation, e-mail bill notices, web payment, and email/text notifications

• Provides a user-friendly experience

• PCI compliant

Dashboards

Account Inquiry

• View all information to assist a customer from a single menu selection

• Easily filtered grids to customize data display and output to other applications such as Excel and Word

Coins

Deposit Tracking

• Processing of deposits is configurable to meet your individual deposit’s policies

• Automatic application of deposits to final bills

• Automated refund process

Results

Customer Tracking

• View and report on all the accounts (active and inactive) related to a customer

• Link a single customer to multiple billing locations

• Unlimited comments that follow a person as they move

Report

Unlimited Services

• Flexible, unlimited metered and flat-rate services

• Ability to set up services to automatically bill according to a pre-set frequency

Money

Billings Made Easy

• Review hi/low bills quickly and easily using intelligent data grids

• Use drill-down functionality to view the entire billing history, rate history, and more

• Schedule rate changes to automatically take effect in the future

• Secure billing adjustments using the approval workflow

Coins

Payment Plan & Budget Billing

• Electric Budget Billing

• Flexible payment plans for one or multiple bills

Phone

GIS Integration

• Push your work orders to the field quickly and efficiently

• Leverage ESRI Workforce to get work orders on mobile devices

• Eliminate double data entry

Support

Comments & Alerts

• Place alerts on accounts

• Customized bill comments for individual accounts

Results

Landlord Tracking

• View and report on all the accounts (active and inactive) related to a landlord

Payment

General Billing

• Use for billing/tracking any non-utility services/charges

Security

Meter Integrations & Meter Inventory

• Integrated with a variety of metering systems

• Track meter installations, testing, and repairs

Contract

Work Orders

• Easily customized printed work orders.

• Provide faster service delivery with VIP Mobile

• Work Orders which allows you to initiate work orders in the office or in the field

Business Woman

Professional Services

• Experienced Utility Billing professionals to assist you with office policies or procedures

Goal

Backflow Management

• Track the testing and certification of backflow devices

• Generates letters notifying customers of certification requirements

We have found that training new employees is easier. The system is more intuitive and has a tremendous amount of information available from one screen. The active links allow us to drill down and through to every associated record, making fact-finding and problem-solving much faster and more accurate. The ability to go to any period and print reports means we no longer have stacks of paper to be filed at the end of every cycle.
Finance Director
Georgetown Municipal Water & Sewer Services, KY
The billing that used to take about 2 days now takes about 3 hours with VIP.
Theresa Rushlow
City of Oakwood, OH

A Complete Solution for Your Billing Needs

Your agency needs a solution that is accurate, intuitive, and provides easy access to bills and payment options for your customers. VIP Utility Billing provides all of that and more. Contact us today to schedule a demo.

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