Utility Billing Software for Water, Electricity, & Plumbing

Managing utilities is no small task—reliable billing solutions are essential to ensure smooth operations for municipalities and utility providers alike. With VIP Utility Billing, one of the most advanced utility billing software systems available, municipalities can streamline account management, automate processes, and reduce billing errors. Designed to integrate with accounting platforms and metering systems, VIP Utility Billing empowers you to handle high data volumes with accuracy and efficiency. Whether you're managing water, electricity, sewer, or sanitation, this water billing software offers unmatched flexibility and control.

VIP Web Portal

• Customers manage their accounts via online bill presentation, e-mail bill notices, web payment, and email/text notifications

• Provides a user-friendly experience

• PCI compliant

Account Inquiry

• Access full account details from a centralized dashboard

• Customize data views with filtered grids and export to Excel or Word

Deposit Tracking

• Tailor deposit processes to fit your municipality’s policies

• Automate deposit applications to final bills

• Simplify refunds through an automated process

Customer Tracking

• Monitor both active and inactive accounts linked to a customer

• Connect multiple billing locations under a single profile

• Add unlimited notes that carry over with the customer

Service Management

• Manage unlimited flat-rate or metered services

• Set up services to bill automatically based on preset intervals

Smart Billing Tools

• Identify abnormal bills using high/low alerts

• Access full billing and rate histories with drill-down views

• Schedule rate changes to apply automatically in the future

• Enable secure adjustments with approval workflows

Budget Billing & Payment Plans

• Offer electric budget billing options

• Create flexible payment arrangements for single or multiple charges

GIS Integration

• Dispatch work orders to the field efficiently

• Integrate with ESRI Workforce for mobile order management

• Eliminate redundant data entry between platforms

Support, Comments & Alerts

• Add personalized messages or alerts on accounts

• Customize bill comments to improve communication with customers

Landlord Tracking

• View and report on all the accounts (active and inactive) related to a landlord

General Billing

• Use for billing/tracking any non-utility services/charges

Meter Integration & Inventory Management

• Compatible with a variety of metering systems

• Track meter installations, maintenance, and testing history

Work Orders

• Easily customized printed work orders.

• Provide faster service delivery with VIP Mobile

• Work orders can be initiated in the office or in the field, streamlining your utility billing solutions

Professional Services

• Experienced utility billing software professionals to assist you with office policies or procedures

Backflow Management

• Track the testing and certification of backflow devices

• Generate letters notifying customers of certification requirements

We have found that training new employees is easier. The system is more intuitive and has a tremendous amount of information available from one screen. The active links allow us to drill down and through to every associated record, making fact-finding and problem-solving much faster and more accurate. The ability to go to any period and print reports means we no longer have stacks of paper to be filed at the end of every cycle.

Finance Director

Georgetown Municipal Water & Sewer Services, KY

The billing that used to take about 2 days now takes about 3 hours with VIP.

Theresa Rushlow

City of Oakwood, OH

The Complete Utility Billing Solution Just For You

Your agency needs a utility billing solution that is accurate, intuitive, and provides easy access to bills and payment options for your customers. VIP Utility Billing software, a premier utility billing software for municipalities, provides all of that and more. Contact us today to schedule a demo.

VIP Utility Billing

Utility Billing Software for Local Governments,

Rural Waters, & Other Utility Agencies

Key Features of VIP Utility Billing