Tucked into the heart of Fairfield County, the Village of Sugar Grove is exactly what its name suggests—small, welcoming, and tight-knit. It’s the kind of place where neighbors know each other, and everyone pitches in. But even in a village built on tradition, some systems just couldn’t keep up.

That’s why Sugar Grove is making the move to modernize. They're rolling out VIP Accounting, Payroll, and Utility Billing—all hosted on VIP Cloud. It’s a major step forward, driven by a simple goal: stop wasting time on manual work and start focusing on what matters most.

Payroll that Actually Works for Staff

Payroll had become a mess of manual entries, spreadsheets, and cross-checking.

Tracking PTO? Slow and error-prone.

Deduction changes? A hassle every time.

And just running payroll itself took longer than it should have—especially at year-end when staff were buried in reconciliations and last-minute corrections.

Now with VIP Payroll, Sugar Grove will be able to:

• Automate deductions and tax calculations

• Streamline time entry and approvals

• Generate W-2s quickly and accurately

• Give employees secure access to their own info through the Employee Portal

Fewer errors, less double-checking, and way less stress at crunch time.

Budgets that Make Sense

In the old system, working on the budget was more about navigating the software than actually planning for the future. It was clunky. Inflexible. And not built for the way public sector budgeting actually works.

VIP Accounting changes that. It allows Sugar Grove to:

• Create department-level budgets that are collaborative and transparent

• Track changes and history without hunting through paper trails

• Monitor and forecast with real-time data

So instead of battling the system, they can spend more time making smart financial decisions.

Utility Billing Gets a Facelift

Sugar Grove had been stuck with a utility billing system that didn’t fit their needs—and it showed.

Overpayments and adjustments were handled manually, and customer records were inconsistent. Reporting was a challenge. And there were critical concerns around audit compliance.

With VIP Utility Billing, they’ll have:

• A secure, cloud-based system with clear audit trails

• Centralized customer accounts and accurate billing histories

• Built-in tools to manage payments, shutoffs, and work orders

• Consistent, intuitive reporting that staff can actually use

In short, billing just got easier—for staff and for residents.

A Platform That Actually Supports the Work

The problems weren’t just about outdated software—they were about lost time. Bank reconciliations dragged on. Reports had to be pieced together manually. Training was limited, and support didn’t feel like much support at all.

So Sugar Grove made the choice to start fresh. And with VIP, they’re not just getting modern tools—they’re getting a partner that’s built for local government.

We’re proud to welcome the Village of Sugar Grove to the SSI family. With VIP Accounting, Payroll, and Utility Billing all working together in the cloud, they’re replacing hours of frustration with tools that make the job easier.

And for a village that’s always valued working smarter—not harder—that’s the kind of change that fits just right.